Terms of Sale

Parties

Seller

KJ-Experience
Jokijärventie 193
+358 44 997 6887
info@kj-experience.com
Business ID: 1518570-6

Customer

The customer agrees to comply with these terms and any seller-specific conditions when purchasing products and services via KJ-Experience’s online services.

Ordering in the Online Store

General Conditions

"Seller" refers to KJ-Experience, the provider of products and services.
Prices shown on the website include VAT.
Dynamic pricing applies to accommodations; prices vary depending on time—monthly, weekly, and daily.
Products are sold to adults and corporate customers.
The seller reserves the right to change prices.
Customers are responsible for the accuracy of the information they provide.
The seller reserves the right to change the delivery terms. Customers must review the currently valid delivery terms before ordering.

Reservation Terms

These terms apply to rentable and reservable products and services (collectively referred to as "the target").

Booking

The customer is responsible for familiarizing themselves with the description, instructions, and terms related to the reservation target(s).
A reservation made by the customer becomes binding once the order/payment confirmation has been sent to the customer's email address.
The customer pays for the reservation according to the chosen payment method and its applicable terms.
The booking system sends the order/payment confirmation to the customer's provided email address.
The seller is not responsible for unsuccessful reservations; the customer must promptly contact the seller to resolve the issue.
The seller does not guarantee availability of the target in case of an unsuccessful reservation.
If the target is unavailable, the customer will receive a refund or an alternative option if possible.

Seller's Right to Cancel the Reservation

In case of force majeure, the seller may terminate the rental agreement and notify the customer without delay.
The customer has the right to a full refund of the rent paid.
Costs incurred by the customer due to a force majeure cancellation are not compensated.

Terms of Product Orders

Contract Formation

The purchase contract becomes binding when the order is confirmed (order/payment confirmation).
The order/payment confirmation is sent to the customer by email.

Cancellation and Returns

Products have a 14-day return right as per the Consumer Protection Act.
Returns are accepted only if the product is in its original condition and packaging.
Custom-made or engraved products, accommodation, restaurant services, or other time-specific leisure services are excluded from returns.
The customer is responsible for standard return shipping costs.
Contact sales for detailed return instructions.

Product Warranty

Manufacturer’s or importer’s warranty terms apply.

Delivery

Delivery costs include postage and packaging fees. You can view delivery costs after selecting the shopping cart’s payment and delivery method.

Payment Terms in Online Store

The seller uses reliable and secure payment service providers.
The seller does not store any bank or credit card details at any stage.
Customers agree to comply with the terms of their chosen payment method.
Payment by Invoice
- The invoice must be paid by the due date stated on the invoice.
- Late payments incur additional delay fees.
- If the invoice is paid after the due date and delay fees have already accrued, these fees will be invoiced separately.

If the payment process is not successfully completed at the time of the order, the seller will not process the order.

General Terms and Conditions

General Terms and Conditions

These general terms apply to all commercial terms stated herein.
Also applies are the general package travel terms (negotiated by the Finnish Travel Agents Association and the Consumer Ombudsman).

Definitions

"Consumer" and "Customer" refer to the person to whom the services confirmed by KJ-Experience apply.
"Renter" refers to the person for whom rental equipment applies in the order confirmation.
"Orderer" refers to the person who places the order with KJ-Experience.
"Order" is any request by the consumer or orderer for KJ-Experience to make a reservation and specify the ordered services.
"Order confirmation" is any written document from KJ-Experience to the consumer or orderer containing price information and confirmation of service availability.
"Effective date" means the date when KJ-Experience has delivered the order confirmation or accepted the order in another way, or at the latest when the first payment installment is received.
"Commercial terms" include terms related to payment, price, order changes, and cancellation fees.
"Services" are all services KJ-Experience provides according to the order confirmation, e.g., airport transfers, accommodations, program services, transportation, meals, husky, reindeer or snowmobile rides, and conference arrangements.
The contract comes into effect from the effective date, including these general terms, commercial terms, and any written amendments agreed upon by the parties.

Confirmation

An order is considered confirmed when KJ-Experience sends the order confirmation to the consumer.
KJ-Experience reserves the right to cancel orders if the first payment has not been received by the agreed due date.
Cancellation fees are stipulated in the commercial terms.

Payment

Payments must be made in euros (EUR).
Failure to pay on time constitutes a material breach of contract, and KJ-Experience has the right to immediately stop providing services for unpaid parts without further notice.

Cancellation and Changes

Consumers have the right to cancel services fully or partially.
Cancellation notices must be sent to KJ-Experience in writing without undue delay.
Cancellation fees depend on how close to the reservation start date the cancellation is made:
7 days or more before the start: only delivery costs will be charged (30.00 €).
Less than 7 days but at least 2 days: 50% of the total booking value plus delivery costs (50.00 €).
Less than 2 days (48 hours): 100% of the order confirmation price.

Bookings made with discount codes are always charged the full booking price regardless of cancellation time.
Reservation transfers can be made once only, without changing the target, up to 5 days before the original reservation start date, with a transfer fee of 30.00 €.
Cancelled transferred reservations incur the full booking price regardless of cancellation time.

Customer Obligations

The customer agrees to fulfil their contractual obligations and to provide the requested information carefully, so that KJ-Experience is able to properly fulfil its own obligations within the agreed schedule.

Notifications and Time

All notifications by the customer must be in writing during official Finnish business hours (8 am - 4 pm). All times mentioned are local times.

Liability, insurance, the customer's disclosure obligations, compensation, animals, etc.

In providing the accommodation, transport, and program services covered by this contract, KJ-Experience follows preventive, planned, diligent, and appropriate health and safety measures in accordance with Finnish legislation and recommended practices.

Service Language

The language used in the services and guidance during the services is Finnish or English, unless otherwise stated or agreed.

Liability Insurance

KJ-Experience holds general operational liability insurance.

Motor Liability Insurance

All cars and other road-going motorized transport vehicles used in Finland must have valid motor liability insurance. Compensation for damage and injuries arising from a traffic accident is covered by the valid motor liability insurance of the vehicle that caused the accident, subject to what is stated below.

Under Finnish law and the terms of motor liability insurance, any person who sustains bodily injury is entitled to compensation for medical costs, pain and suffering, and permanent injury. Compensation levels are determined by Finnish legislation and regulatory provisions. Compensation for property damage is limited by law to a maximum of 3,300,000,00 € However, if a party's injuries result from their own intentional act or gross negligence, the injured party is not entitled to compensation for the damage.

Snowmobiles Used on Safaris

All snowmobiles used on safaris are insured in accordance with Finnish law. The scope of the insurance is subject to the terms of the motor liability insurance referred to above and to Finnish legislation. The terms mentioned above also apply in other respects.

Customers participating in safaris are liable for any damage they cause to the snowmobiles. In the event of an accident, the maximum personal liability per snowmobile is 1.500,00 €. The customer must always notify KJ-Experience in writing whether each customer signs their own personal deductible, or whether one person in the customer group signs on behalf of the entire group.

The driver of a snowmobile must be at least 18 years old and hold a driving licence that is valid and accepted in Finland. The snowmobile driver must be able to present their driving licence during the safari, as the police may check its validity during the safari. Finnish law prohibits driving a snowmobile under the influence of alcohol. As the organizer responsible for the safari, KJ-Experience reserves the right to change routes, schedules, and the duration of trips if prevailing weather conditions require it, or if it is necessary for safety reasons or the comfort of participants. KJ-Experience also reserves the right to stop a safari if a participant is considered to potentially be a danger to themselves or other participants, or is in poor condition.

Other Damages

KJ-Experience can be held liable only for personal injury and property damage that occurs during the provision of services under this contract and that results from the negligence of KJ-Experience, its staff, or subcontractors, or from liability related to defective equipment. KJ-Experience is not liable for accidental damage or injury that is compensated under the customer's travel insurance. Taking out personal travel insurance is always strongly recommended.

Program services (e.g. snowmobiling, canoeing trips) can be physically demanding, and participants may be exposed to various physical strains. For this reason, the consumer is required to inform KJ-Experience, before participating in safaris, trips, activities, and other programs or services included in the order confirmation, if they have an illness or condition (e.g. heart disease, asthma, diabetes, epilepsy, or back or pelvic problems) that could affect their ability to participate in the program services, or if they are pregnant. In such cases, the consumer must consult a medical professional before participating in the services regarding their ability to take part in the relevant services. The orderer is obliged to inform all consumers named in the order confirmation of their responsibility to assess their own ability to participate in the services.

All insurance documents, including their terms, are available upon the consumer's request.

Animals

All animals used in the services (reindeer and husky rides, hunting dogs) are trained to the extent possible for the activity in question. However, animal behaviour can never be fully predicted. For this reason, and to reduce risk, the safety instructions and other guidance provided must be followed.

Notice of Defect

Any defect that can be corrected during the service must be reported to KJ-Experience without delay and as soon as possible during the service. After the service has ended, the consumer may not invoke a defect unless they notify KJ-Experience of the defect within a reasonable time after discovering it, or after they should have discovered it — and in any case no later than 30 days after the end of the contract or the services.Price Reductions and Compensation

If KJ-Experience has provided a service or delivery that is materially defective, KJ-Experience is obliged to compensate the consumer with a price reduction or compensation in accordance with the General Terms and Conditions for Package Travel.

Hinnanalennukset ja korvaukset

Jos KJ-Experience on toimittanut olennaisesti virheellisen palvelun tai toimituksen, KJ-Experience on velvollinen korvaamaan kuluttajalle yleisten matkapakettiehtojen mukaisen hinnanalennuksen tai korvauksen.

Prices

All stated prices are in euros and include value-added tax (VAT) in accordance with Finnish VAT legislation. The margin taxation scheme for travel agencies and reverse VAT liability apply where required by VAT legislation. All prices are based on the requested period, group size, season, type of service, and availability, as well as other relevant factors taken into account in pricing. KJ-Experience has the right to change the price of the services at its discretion if there are changes to the content or basis of the services.

KJ-Experience reserves the right to make changes to prices if the cost of supplies, currency, or fuel rises materially, or if a material price increase results from such costs, as well as when VAT or other taxes change.

KJ-Experience reserves the right to apply promotional offers and booking benefits only to new reservations. In this context, a new reservation means a reservation made during the validity period of the promotion or booking benefit. Promotional offers and booking benefits are also subject to the rules and instructions of each specific campaign. Offers and benefits are personal, are not transferred to another traveller in the event of a name change, and are not granted retroactively. Promotional offers and booking benefits do not apply to group trips or special trips.

Force Majeure

KJ-Experience is not liable for failures, damages, or losses resulting from a force majeure event, or from an unreasonable deterioration of its ability to operate in comparable situations (for example war, strike, lockout, or impossible or dangerous weather conditions for carrying out the services, e.g. lack of snow).

If a force majeure event occurs, KJ-Experience must notify the other party of it in writing without delay. KJ-Experience must keep the other party informed of the continuation of the force majeure event and notify them of any relevant changes in circumstances during the event. While a force majeure event is ongoing, KJ-Experience must also take all reasonable measures available to it to minimize the effects that the force majeure event has on the fulfilment of its obligations under this contract.

Termination and Cancellation

KJ-Experience has the right to terminate the contract if the traveller has not paid the price of the trip, or a part of it, by the agreed payment date at the latest. A precondition for the tour operator's right to terminate the contract is that the traveller has been given a reasonable period to pay. The document stating the payment deadline must state the tour operator's right to terminate the contract due to non-payment.

The General Terms and Conditions for Package Travel apply to KJ-Experience's right to cancel or interrupt a trip.

The General Terms and Conditions for Package Travel apply to the orderer's and consumer's right to cancel or interrupt a trip, as well as their right of withdrawal.

Validity of the Contract

This contract enters into force on the effective date and remains valid until the end date, unless the contract ends earlier due to termination. The end date is deemed to be the last date of service delivery stated in the order confirmation.

Entire Agreement

From the effective date, this contract supersedes all prior agreements, statements, or commitments between the Parties relating to the order confirmation, whether oral or written. From the effective date, this contract — consisting of the order confirmation, these General Terms and Conditions, the Commercial Terms, and any other addenda mentioned in the order confirmation — constitutes the entire agreement between the Parties regarding the matters agreed therein.

Communication

Notices and other communication between the Parties under the contract must take place in writing (e.g. by email), in Finnish or English.

Subcontractors

KJ-Experience has the right to use subcontractors in providing the services.

Services Outside the Package Travel Contract

When a service (e.g. a trip and/or activity) is booked as a single travel service separately from a package travel booking, and separately from concluding a package travel contract, via the service provider's website, customer service, or staff at the holiday destination, the booked travel service is not part of the package travel and constitutes a separate contract. In such cases, the travel package legislation under EU Directive 2015/2302 does not apply to the service (e.g. the trip and/or activity), and KJ-Experience is not liable for the proper performance of that travel service. In the event of problems, the consumer should contact the relevant service provider directly.

Applicable Law and Disputes

Finnish law applies to the contract and to any disputes related to it. If a dispute concerning the package travel contract or another contract cannot be resolved through negotiation between the Parties, the consumer may refer the matter to the Consumer Disputes Board (kuluttajariita.fi). Before bringing the matter to the Consumer Disputes Board, the consumer should first contact Consumer Advice (kuluttajaneuvonta.fi). The traveller may also bring the dispute before the district court of the service provider's place of business.

If the orderer is a business operator and the dispute cannot be resolved through negotiation between the Parties, disputes will be settled in the district court of the service provider's place of business.

Severability

If any part, term, or provision of this contract is held to be partially or wholly invalid, unlawful, or unenforceable, the remaining terms and other parts of the contract will remain in full legal effect.

Special Terms for Rental Equipment

The customer must familiarize themselves with the safety and usage instructions for the equipment. The equipment must be used carefully and only for its intended normal purpose. The renter agrees to carry out a safety check during the rental period. Rental equipment may not be taken out of the country, nor may it be re-rented (unless separately agreed). Rental equipment may only be used to the extent permitted by these terms and only at locations suitable for the user's skill and experience level. The customer uses all equipment and accessories entirely at their own risk.
For water-based equipment (e.g. canoes, packrafts, kayaks, and rowing boats), the customer confirms that they are able to swim and have prior experience using the equipment in question.
The customer must return the equipment immediately at the end of the rental period, to the agreed location, cleaned and otherwise in the same condition as when it was handed over for rental. The renter must notify the lessor without delay if the return will be delayed. The lessor has the right to charge a 50% increased rental fee for the excess time, unless otherwise separately agreed.
The customer is obliged to compensate for damage and costs to the rental equipment arising during the rental period from careless or improper handling and from inadequate maintenance. The customer is obliged to compensate the equipment's replacement value if it is destroyed or lost during the rental period. The customer is responsible for complying with transport, safety, and other regulations. The customer must notify the lessor immediately of any defects that appear in the equipment.
The lessor is responsible for repairs arising from normal wear and tear of the equipment. The lessor is not liable for any indirect or direct costs or damages that may arise for the renter from the use or breakage of the equipment. The lessor does not commit to providing a replacement device for broken rental equipment, nor to compensating for any indirect or direct costs arising from an interruption of the activity.

Accommodation

Keys

Instructions for the key and how to collect it are provided to the customer with the payment confirmation.
For a lost or unreturned key, the owner has the right to charge the full cost of re-keying or changing the locks, with a minimum charge of €200.00.
KJ-Experience has the right to charge a fee of at least €50.00 if it has to open the accommodation due to a lost key or a key left inside.

Use of the Accommodation

The accommodation is as defined in the property description.
During the rental period, the customer has the right to use the accommodation, its facilities, and any separately defined services.
If the guest notices any deficiencies or other issues with the accommodation, they must report this without delay to the person responsible for booking management.
The customer is responsible for keeping the accommodation clean and for removing waste during and at the end of the rental period.
The customer is responsible for the final cleaning of the accommodation at the end of the reservation.
If the customer has left the accommodation uncleaned, KJ-Experience will invoice the full cleaning costs incurred. Cleaning work costs €50.00/hour, travel costs €1.00/km, and travel time is counted as working time.
The accommodation is available to the customer during the period defined in the property description.
Pets:
- The guest is fully liable and responsible for compensating any damage caused by their pets.
- Pets must be kept on a leash within national park areas.
- Pets may not be left alone in the accommodation without supervision.
- Pet owners must pay special attention to the cleanliness of the accommodation. The accommodation is always checked after a pet has been present and, if necessary, cleaned by the seller.
- Whether pets are allowed in the accommodation is always indicated separately.

Commercial Terms for Holiday Packages

The following contract terms apply to the holiday packages offered and delivered by KJ-Experience, including accommodation and program services.

Prices

The prices stated in the price list include VAT in accordance with the Finnish VAT Act (1501/1993). Our company applies Section 80 of the VAT Act concerning the sale of travel agency services (tax base is the tour operator's profit margin). Service prices are valid for the period stated in the offer.

Reservation and Confirmation of Reservation

A reservation received by KJ-Experience is deemed confirmed by the order confirmation sent by KJ-Experience to the consumer.

Payment options are shown in our online store. For reservations made by phone or email, payment options are presented at the time the reservation is made.

Cancellation Terms and Fees

Full or partial cancellation of an order

The cancellation fee is:

49 hours or more before arrival: office fee 50,00 €.
48–0 hours before arrival: 100% of the price stated in the order confirmation

Late Arrivals

KJ-Experience reserves the right to cancel confirmed service(s) in situations where the consumer, or participants included in the consumer's order, are late for the agreed start time of the service. If the service(s) must be cancelled due to lateness, the cancellation fee is 100% of the price stated in the order confirmation.

Changes

All requests for changes or corrections to services must be made in writing during the office's Finnish business hours. Requested changes require written approval from KJ-Experience.